"My business is going really well. But my staff is such hard work."
If you've said those words — or thought them at 11pm on a Tuesday — you're not alone. You've spent decades building something real. You know what hard work looks like. But the people you're hiring today seem to operate by a completely different set of rules.
It's not a discipline problem. It's not a laziness problem. It's a communication code problem — and once you crack it, everything changes.
Staff leave within 12 months — taking your investment with them
You spend more time managing conflict than growing the business
Your best people are quietly disengaging
You're doing their job because it's easier than explaining it again
You feel like a stranger in your own business
A practical 90-day system. Not another workshop.
Decode Your Team
We start with DISC profiling for your entire team. Within 48 hours you'll understand exactly why your people communicate the way they do — and how to reach each of them.
Map the Gap
We identify the specific generational fault lines in your business. Where are the misalignments? What conversations are being avoided? What's the real cost?
Build the Bridge
We implement the Culture Code — a practical, documented framework for how your team communicates, resolves conflict, and holds each other accountable.
Embed and Sustain
Culture doesn't stick from a workshop. We work alongside you for 90 days to embed the new behaviours until they become the default — not the exception.
"The gap between a 55-year-old business owner and a 24-year-old employee isn't a values gap. It's a language gap. And language can be learned."
She didn't learn this in a classroom.
Paula built and led a team of tradespeople at Sunquest Signs — one of the most challenging environments to build culture in. No ping-pong tables. No free lunches. Just real people, real pressure, and a leader who figured out how to make it work.
Then she survived a life-altering accident that stripped everything away — and rebuilt herself from the ground up. That experience gave her something no MBA can teach: a deep, unshakeable understanding of what it means to lead through adversity, and how to bring people with you when the path isn't clear.
She is a DISC-certified practitioner and the author of Leadless: From Trauma to Triumph. She works exclusively with business owners who are ready to stop managing their team and start leading them.
Work With PaulaLeadless
From Trauma to Triumph
Paula's memoir is not a business book. It's a human book. It's the story of how she lost everything — her health, her certainty, her sense of self — and what she discovered on the other side about leadership, resilience, and the real meaning of culture.
Business owners who read it say the same thing: "I thought it was about her. It turned out to be about me."
Get the Book
Is your culture costing you money?
Take the free Culture Health Check. In under 3 minutes, you'll get a personalised score and a clear picture of where the generational gap is costing you most — and what to do about it first.
No spam. No sales pitch. You'll receive your personalised Culture Health Score and a 3-page action plan — free, immediately.
Three ways to close the gap.
Culture Clarity Session
A single, intensive working session to map your team's DISC profiles, identify the generational fault lines, and leave with a prioritised action plan.
The 90-Day Transformation
The full Culture Code implementation. We decode your team, build the bridge, and embed the new behaviours until they stick — with Paula alongside you every step of the way.
Culture Partner
For business owners who want Paula in their corner permanently. Monthly strategy, ongoing team support, and first access to new tools and frameworks as they're developed.
"I'd been managing the same conflict for three years. After one session with Paula, I understood why it kept happening — and it hasn't happened since."
"I was ready to sell the business. The team stuff was just too hard. Paula helped me see it differently. Now I'm actually excited about what we're building."
"The DISC work alone was worth ten times what we paid. I finally understand my team — and more importantly, they understand each other."
Stop managing your team.
Start leading them.
The first step is free. Take the Culture Health Check and find out exactly where the gap is costing you — before you spend another dollar on recruitment.